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Zimbrick Chevrolet Complaint - Zimbrick Service Ripoff
Zimbrick Chevrolet Complaint

Zimbrick Chevrolet Complaint


Zimbrick Service Ripoff

Six months ago I had my hood latch replaced by a mechanic in Racine, WI because the alarm would go off for no reason. On January 2, 2017 I realized that my remote starter wasn't working. It was working fine last winter so I assumed the problem was related to the hood latch since that part involves the security wiring and that is the only thing that had changed in the past year. On Jan 6, 2017 I brought my Chevy Equinox into Zimbrick Chevrolet to see if they could fix it. I knew that if the problem was in fact related to the hood latch that I could have it fixed in Racine for free under the warranty. But, I figured if it could be fixed with a simple computer override or something of that nature, then it would be less costly than the cost of gas and my time to take it to Racine.

Zimbrick’s service advisor, John Scott had a mechanic give my vehicle a quick look-over and the problem wasn’t obvious but the mechanic agreed that it may be the hood latch. John advised that the mechanic could look at it and fix it if possible; the charge would be $120 per hour. He also added that it likely wouldn’t take a full hour.

I agreed and the mechanic pulled my car into the last bay of the garage. I waited. After 15 minutes I decided to discreetly check on the car’s status. When I got back there, the mechanic was on his computer looking up the codes and he informed me that the problem was, in fact, a faulty hood latch as I had expected. So, I returned to the waiting area and waited as I assumed the mechanic was fixing it. I am not a mechanic, but I thought perhaps it could be fixed electronically by overriding the system and informing it to accept the latch—similar to what is needed for many printers when using generic ink. I stood at the counter and waited for another half an hour before the mechanic pulled up with my car. I have no idea what he was doing for the next 30 minutes.

John Scott then gave me a bill for 0.8 hours of labor/diagnosis for $106.34. The mechanic didn't even fix the problem! I was charged over one hundred dollars for 0.8 hours of labor/diagnosis that was done in 15 minutes and that merely confirmed what I suspected as the problem. I also received an estimate of $228.35 to replace the hood latch, which included an estimated time of 1.3 hours. It took my mechanic in Racine 20 minutes to replace the hood latch.

After paying Zimbrick Chevrolet service department over $900 in 2016 to fix my AC—a job that took them less than an hour to complete—I thought that they may cut me a break this time, as the previous Stark ownership would have likely done for customer loyalty. No such thing for Zimbrick—they will stick it to you and then keep giving you more. Steer clear of Zimbrick Chevrolet service department; find yourself a trustworthy mechanic!!

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